Heat Pump, AC & Electric HVAC, Standish + Chester, CA!

"I am very unhappy with the service. A young boy arrived at my house and even though he was very sweet, he was not able to assist my needs. He called his dad multiple times to get answers and wasn't able to answer any questions re: the heater. He was at my house about 10 minutes and later I received an invoice for $235. I called the office when I received the invoice and asked to speak to the owner. He was on the other phone so the kind, young man on the phone said he would call me back. The owner did not call me back, the same young man I had spoken to called me back. He said it would be $100.00, which is the minimum charge per visit, which id for an hour of work. Had I known I was paying for an hour, I would have had him clean my other heater or try to clean the motor on the heater he originally looked at. When the service man was at my house, he said he could clean it and it might work. The secretary told me that the motor was seized and could not be cleaned. Crazy that everyone has a different story, which makes me once again question the competence of the young serviceman. I have purchased my heaters from ACC and been very diligent in referring people to ACC. I will no longer be a customer and I will no longer be referring people. Maybe next time, the owner should contact his customer. This is a small town and small businesses operate on referrals. "
C . from Susanville, CA on February 21st, 2017

(1 / 5)

"Hi Bill. THANK YOU so much for helping me in a time of need and so quickly. I called and you came through. The diagnoses to the problem with my oil stove was spot on. After receiving a fill up, the heater worked like it should. Advanced Comfort is my "To Go To" company. Again, many ThanksDonna Holloway"
D . from Susanville, CA on February 2nd, 2017

(5 / 5)

"Very good service. Sorry but for some reason your pdf document you attached does not open for us."
P . from Herlong, CA on January 26th, 2017

(5 / 5)

"You did an outstanding job! You were on time and professional! Thank you so very much for the great service. We recommend you highly!!"
C . from Susanville, CA on January 23rd, 2017

(5 / 5)

"Prompt service and willing to come out no matter the time. Very much appreciated "
M . from Janesville, CA on December 23rd, 2016

(5 / 5)

"You did a very good job. Workers were on time, work was completed on time. Final inspection was this morning, Dale was pleased with they way it was finished. Thank you."
R . from Susanville, CA on December 14th, 2016

(5 / 5)

" Did a thorough job and was able to answer all my questions."
D . B from Janesville, CA on September 22nd, 2016

(5 / 5)

"My service emergency was on a Saturday. Jeremiah showed up within an hour and had my air conditioner back in service within another hour. He was very professional and knowledgeable. I know it is hard to sacrifice time your family when "on call" so I really appreciated the willing attitude he had and the swift service!"
H . B from Susanville, CA on August 22nd, 2016

(5 / 5)

"As always, on time, great work, neat and clean, very knowledgeable concerning what needed to be done, friendly. With Advanced Comfort we were totally pleased"
J . H from Janesville, CA on July 13th, 2016

(5 / 5)

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